We want every piece to reach you in perfect condition. Because each print is made to order specifically for you, our returns policy focuses on putting things right when an item arrives defective or damaged.
Defective or damaged items
If your order arrives with a printing fault or is damaged in transit, you can report it within 30 days of delivery. So that we can assess the issue and arrange a resolution quickly, please include a clear photo of the problem when you contact us. Once we have confirmed the fault we will arrange a replacement or a refund.
How to report an issue
- Email [email protected] within 30 days of receiving your order.
- Include your order number and a short description of the problem.
- Attach a photo that clearly shows the defect or damage.
We will review your message and reply with the next steps. In most cases a photo is all we need, and you will not have to send the item back.
Made-to-order items
Because prints are produced individually for each order, we are not able to accept returns simply due to a change of mind. Slight natural variation in colour and paper texture is normal in printing and is not treated as a defect. This does not affect your statutory rights under applicable consumer law.
Refunds
Where a refund is agreed, it is issued to the original payment method through our payment processor. It can take a few business days for the amount to appear on your statement, depending on your bank or card provider.
Orders that do not arrive
If tracking suggests your parcel has been lost or it has not arrived well beyond the usual delivery window, contact us and we will investigate with the carrier and make it right.
Contact
For anything relating to a return or a damaged order, reach us at [email protected].